Welcome to VUG! We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Our partnership with trusted retailers ensures your orders reach you in excellent condition and in a timely manner. Please review our comprehensive shipping policy below:
To check the status of your order, please contact the retailer directly who is responsible for processing and shipping your item. They have the most up-to-date information regarding your purchase.
Since all transactions are completed on our partner websites rather than directly on Vugstyle, the retailer will be your primary resource for detailed information regarding shipping status, tracking numbers, potential delays, and accurate estimated delivery dates. We recommend keeping your order confirmation email handy for reference.
If circumstances require you to cancel an order, please reach out directly to the retailer as soon as possible. Because all purchases are processed through our partner websites, Vugstyle cannot directly cancel an order on your behalf.
Please note that depending on the retailer's policies and how quickly you request cancellation, there may be instances when retailers are unable to process a cancellation if your order has already entered the fulfillment stage. When contacting the retailer about a cancellation, be prepared with your order number, purchase date, and specific product details to expedite the process.
Vugstyle's primary role is to connect you with exceptional products and direct you to our trusted partner websites to complete your purchases. As all transactions occur on these partner platforms, shipping logistics and delivery arrangements are managed exclusively by the retailer.
To request any modifications to your shipping information, such as delivery address, shipping method, or special delivery instructions, please contact the retailer's customer service team promptly. Be aware that once an order enters certain stages of processing, changes to shipping details may not always be possible.
The retailer's customer service contact information can typically be found in your order confirmation email, on your receipt, or by navigating to the customer support, help center, or contact us section of their official website. Most retailers offer multiple communication channels including email, phone, and live chat for your convenience.
International shipping availability varies significantly depending on each retailer's specific policies, shipping capabilities, and regional restrictions. Before placing an order, we recommend checking the retailer's shipping information page or contacting their customer service to confirm they can deliver to your location. Some retailers may have limitations on certain product categories or additional customs fees that apply to international shipments.
Delivery timeframes depend on multiple factors including the retailer's processing time, your chosen shipping method, your destination, and potential customs clearance for international orders. Standard domestic deliveries typically take 3-7 business days, while expedited options may be available for faster delivery. International shipping generally requires 7-21 business days, depending on the destination. For the most accurate delivery estimate for your specific order, please refer to the shipping information provided by the retailer during checkout or in your order confirmation.
Return policies vary by retailer, with each partner maintaining their own specific guidelines regarding return eligibility, timeframes, and procedures. Most retailers offer returns within 14-30 days of delivery for unused items in original packaging. For detailed information about our general return guidelines and how to initiate a return with our partner retailers, please visit our dedicated Return Policy page. We recommend reviewing the specific return policy of your chosen retailer before completing your purchase.